Front Office Specialist - Dental Office
We’re hiring!
Broad Top Area Medical Center, operating 12 medical offices in Huntingdon County, PA, is seeking a full-time Front Office Specialist - Dental Office to coordinate all aspects of a patient’s office visit with respect to the following front desk, medical records, insurance validation and referral duties:
- Welcome patients and visitors to the medical office; answer inquiries or refer questions to other staff members.
- Schedule appointments for the dentist and dental hygienists to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms.
- Confirm appointments; schedule new patients; schedule call-backs and recall appointments; follow-up with no-show appointments.
- Register patients, update demographic and insurance information within EHR, collect payments and generate receipts.
- Verify custodial authority for all patients under the age of 18.
- Evaluate and update patient’s financial status for possible sliding fee eligibility; coordinate with SFS Coordinator.
- Maintain and balance cash box daily; coordinate with finance department as instructed for end-of-day reporting.
- Demonstrate the knowledge and skills necessary to provide assistance appropriate to the age of patients ranging from youth to geriatric. related to dental care services.
- Run and/or review monthly recall lists and other related reports to optimize scheduling and registration process.
- Maintain reception area in neat and orderly condition, at all times.
- Telephone management to regulate call volume, messages, and office coordination to support smooth operation of the front office.
- Maintain patient records in a professional manner with confidentiality; update EHR accordingly to reflect accurate patient records.
- Transfer medical records as requested; according to written policy and procedures.
- Conduct insurance verifications to validate active insurance information, payor status, and related information necessary for all patients.
- Receive patient or guardian for needed referral. Provider will indicate time frame for referral.
- Interview patient or guardian for needed personal and billing data, transportation needs and other relevant information.
Requirements of the Candidate:
- High school diploma, post-high school education encouraged
- Medical/dental office experience/skills
- Excellent customer service skills
- Knowledge of medical terminology and dental procedures and codes
- Good communication skills with all levels of personnel
- Knowledge of computers and general office equipment; experience with EHR specific to dental field of practice.
- Experience with dental billing: pre-determinations/prior authorizations, insurance verification, dental billing and claim submission.
This position offers a competitive salary and benefits plan including health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time-off, and retirement plan.
This is a great full-time job opportunity working with a community-based and patient-directed organization that provides comprehensive primary health care and preventative care services. Apply today!
Broad Top Area Medical Center is an equal opportunity employer.