Appointment Scheduler

Charlotte Gastroenterology & Hepatology   Charlotte, NC   Full-time     Administration / Clerical
Posted on May 7, 2023

The Appointment Scheduler is primarily responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance.  They also perform other duties as assigned.  


  1. Take calls from queue and make patient appointments per next available time slot.   
  2. Verify Benefits. 
  3. Cancel and Re-schedule appointments as requested by patients/doctors and advise appropriate staff of re-schedules. 
  4. Obtain needed PCP referrals prior to office visits and procedures. 
  5. Review doctor’s schedules as needed ensuring no holes in physician schedules. 
  6. Confirm patient’s insurance and demographic information in the computer system. Set up new patient accounts in Epic.
  7. Load referrals into Epic.
  8. Must possess ability to work independently.
  9. Identifies and resolves work problems to ensure quality patient service. 
  10. Prepare and mail new patient packets. 
  11. Other duties as assigned by Manager.

About Us:
At Charlotte Gastroenterology & Hepatology, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits.