Customer Service Representative - Animal Shelter - Bilingual (En

County Of Sonoma   Santa Rosa, CA   Full-time     Call Center / Customer Service
Posted on June 3, 2022
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Grow your career with the County of Sonoma. Both full-time and extra-help bilingual positions are available in the Department of Health Services.
Starting salary up to $26.95/hour ($56,247/year), a cash allowance of $600/month, and a competitive total compensation package! Bilingual positions receive an additional $1.15/hour*

What We Offer

When you join the Count of Sonoma, you become part of a challenging and rewarding work environment where you gain the satisfaction of knowing that you are working to better your community. You can also look forward to a competitive total compensation package, including*:

  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
  • An annual Staff Development/Wellness Benefit allowance of up to $500/650 etc. and ongoing education/training opportunities
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment

Duties for these positions include customer service at the front counter and via phone/email; processing animal adoptions and impounded animal reclaims; receiving and processing license applications and payments; updating information into databases Chameleon and Docupet, such as rabies vaccination data, which generates license invoicing; coordinates kennel permit billing and payment processing; sending donation acknowledgment letters; coordinating public surgery scheduling and voucher application processing; ordering office supplies; and preparing the weekly deposit.

The ideal candidates for these positions will possess:

  • Customer service, financial transactions, and data entry/database experience
  • Strong communication skills; the ability to interact with a diverse customer base
  • A desire to work around animals 
  • Empathy, tact, positivity, patience, and sense of humor
  • Spanish/English bilingual skills at the basic conversational level 
  • Intermediate or better Microsoft Office Skills and database skills
  • Strong problem-solving or negotiation skills

Currently, the Department of Health Services is recruiting to fill one full-time basic bilingual (English/Spanish) position and two temporary, extra-help basic bilingual (English/Spanish) positions. Additionally, this employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment


Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits directory. Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. Applicants who wish to be considered for bilingual positions must indicate their proficiency level in the required supplemental questionnaire. An examination will be conducted prior to appointment to a bilingual designated position to confirm level of skill in this area.

The Civil Service title for this classification is Account Clerk II.



Minimum Qualifications


Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.


One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.


Knowledge, Skills, and Abilities


Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.

Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.