The Laboratory Manager manages all of the services of the clinical laboratory delivered at KVH consistent with achieving optimal alignment with the vision, mission, and values of the department and the organization. The Lab Manager is responsible for the day to day operation of the clinical laboratory, including: department staffing; quality control of lab testing, process and procedures; proficiency programs; materials management; trouble shooting/problem solving, and delivery of safe, quality patient care through coordination of interdepartmental services and information flow. The Lab Manager is responsible for: departmental budget management including: annual charge master review; assuring governmental regulatory compliance, development and implementation of new services/processes, maintenance and/or development of information systems. The Lab Manager provides directional support/guidance by assisting lab employees with operational functions within their specific lab section activity. The Lab Manager maintains bench-work skills proficiency and provides bench support on a scheduled or emergency basis as needed. The Lab Manager demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services in a professional, ethical and knowledgeable fashion. The Lab Manager is aware of the potential exposure to internal and external hazardous materials, including but not limited to: blood and blood borne pathogens, infectious/communicable diseases, potential physical injury in performing clinical laboratory procedures. Maintains a safe, clean and organized work environment.