Program Director

LifeWorks NW   Portland, OR   Full-time     Management
Posted on June 17, 2022

The Program Director is responsible for managing the daily clinical and operational aspects of the program including management of program(s) contracts, service quality, staff deployment, integration with local community and public relations. 

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Rockwood site. 

Pay/Benefits: $66,874 to $73,561 annual salary, plus full comprehensive benefits

ESSENTIAL RESPONSIBILITIES: (These responsibilities must be able to be performed with or without reasonable accommodation.)

  • Monitors quality management compliance and performs day to day quality management tasks (e.g. chart audits, utilization management).
  • Assists in developing and monitoring program budgets. May be required to participate in grant writing and fund raising activities.
  • Establishes direct service expectations for clinical staff. Monitors employee productivity, documentation and insurance authorizations.
  • Coordinates hiring process including orientation and training.
  • May provide direct service. Provides crisis consultation for program area.
  • Develops new programs in coordination with business and strategic plan. Implements new programs.
  • Provides support and attention to employee successes and addresses performance issues promptly and effectively.
  • Coordinates partner organization relationships within specific program.
  • Monitors contract compliance for programs areas. Implements contract statement of work.
  • Provide training to community partners, agency staff and others.
  • Establishes direct service expectations for clinical staff. Monitors employee productivity, documentation and insurance authorizations.
  • Meets with staff individually and as a group for regular supervision (meeting with staff a minimum of 2 times per month). Maintains accurate documentation of supervisory meetings.
  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation for self and supervisees including timely completion of progress notes, assessments, treatment plans and authorization requests.
  • Meets standards as defined in the Performance Evaluation for direct service including accountability for supervisees, implements and ensures adherence of the clinical model and/or evidence-based practices and quality of clinical practice for self and supervisees.
  • Meets expectations for being an effective supervisor and team member.
  • Completes required program reports including those needed for supervisory responsibilities timely and accurately.
  • Check e-mail/voicemail daily when working.
  • Attends informational, clinical and management meetings which may include all-agency, team and consultation meetings, staffings, intra-agency trainings, etc. May represent LifeWorks NW at community meetings.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Participate in and promote a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.
  • Support staff's use of Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

REQUIREMENTS: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Program Directors in mental health programs providing clinical supervision must meet QMHP requirements and have completed two years of post-graduate clinical experience in a mental health treatment setting.
  • Program Directors providing clinical supervision in addictions programs must have a CADC 2. If recovering from a substance abuse related disorder, must be able to demonstrate continuous sobriety under nonresidential, independent living conditions for the immediate past three years. Clinical Supervisors in addictions must also have one of the following: Five years of paid full-time experience in the field of substance use disorders counseling; or a BA and four years of paid full-time experience in the social services field with a minimum of two years of direct substance use disorders counseling experience; or a MA and three years of paid full-time experience in the social services field with a minimum of two years of direct substance use disorders counseling experience.
  • Demonstrated experience (3 plus years) in a program area including two years of progressively responsible clinical and administrative experience.
  • May require LPC or LCSW.
  • Demonstrated knowledge of outreach, engagement, and/or treatment strategies for the program population.
  • Must be able to demonstrate competence in leadership, wellness, oversight and evaluation of services, staff development, service planning, case management and coordination, utilization of community resources, group, family and individual therapy or counseling, documentation and rationale for service to promote intended outcomes and implementation of LWNW policies.
  • Ability to network and promote program in the community as needed which may include public speaking.
  • Good computer skills including a functional knowledge of Outlook, Word and Excel. Ability to master use of proprietary software including electronic health record system.
  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • May require access to car, valid driver's license, proof of current automobile insurance coverage and verification of safe driving record from DM, ability to meet LWNW driving requirements.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Work Activities

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Safety Concerns and Crisis Planning - Consulting with clinical team about risk management concerns, giving direction about safety planning and identifying needs for further consultation.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Communicating with Supervisors, Peers and Staff - Providing information to supervisors, co-workers or staff by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others - Resolving grievances and conflicts when necessary, or otherwise negotiating with others.

Performing Administrative Activities - Performing day-to-day administrative tasks such as reviewing and processing reports and paperwork.

Interacting with computers - Using computers and computer systems to run reports or process information.

Documenting/Recording Information - Entering, recording or maintaining information in written or electronic form.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Provide Consultation and Advice to Others - Providing guidance and expert advice to co-workers and clinical team.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Knowledge

Therapy and Counseling - Knowledge of publicly funded mental health and/or addiction service systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer services and consumer advocacy.

Administrative and Management - Knowledge of business and management principles involved in planning, resource allocation, leadership and coordination of people and resources.

Administrative/Program Requirements -Ability to understand and oversee administration of multiple and/or complex program needs.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sociology - Knowledge of group behavior and dynamics.

Law and Government - Knowledge of laws, legal codes, government regulations, executive orders and agency rules.

Skills

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/assessing one's own performance, that of other individuals, or organizations to make improvements or take corrective action.

Negotiation - Bringing others together and trying to reconcile differences.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Working Conditions

This position will require working in an office setting with a defined schedule during the work week.

Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09


LifeWorks NW

18417 SE Oak St
Portland , OR
http://www.lifeworksnw.org/