CUSTOMER CARE SPECIALIST

CUSTOMER CARE SPECIALIST

Job brief
Primary Responsibilities

Provide product information and sales support for Stallergenes Greer customers, coordinating with field sales representatives (ASC) and internal commercial team to maximize coverage for customer sales and support.  Customer Care Specialist (CCS) are organized and focused to cover a geographic region or specialty.  As a team the CCS and ASC manage together all customer related sales and information dissemination.

Territory Management responsibilities include:
Manage accounts in assigned territories. 
Maintain close contact with accounts
Study ordering habits and notice any unusual patterns in ordering.
Notify DSM’s and ASC’s when appropriate of any concerns. 
Must meet assigned quarterly call quotas to obtain Quarterly Sales Bonus.
Required to be proactive.
Incoming Call responsibilities include:
Take orders,    
Up sell/Cross sell
Answer product information
Troubleshoot returns
Outbound call responsibilities include:
Price change notification          
Sales/product promotions
Veterinary/ Human sales calls
Fly-over states and assigned sales calls
Allergy Sales Consultant responsibilities include:
Coordinate call/support strategy
Discuss customer issues, products, pricing, contracts, and implement paperwork and make approved changes
Process new account set-up
Additional responsibilities may include:
Collect competitor information and share management.
Work on special projects as needed
Scrub lists and update database quarterly to ensure current information is available
Maintain current customer information in address book
Requirements
This position requires the following requirements for employment at Stallergenes Greer and includes but not limited to:

Physical Demand(s)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require an employee to sit and/or stand for long periods of time.
 

Computer Skill(s)

To perform this job successfully, an individual should have knowledge of

Internet Software and Microsoft Office (i.e. Word, PowerPoint, Lync, and Excel) and excellent phone presence and skills.
 

Additional Skill(s)

Sales/Telesales experience preferred, but not required
Customer Service experience preferred, but not required
Medical terminology helpful, but not required
Reliable
Organized
Flexible
Diplomatic
Teamwork
Learning Skills
Self-motivated
Education Requirements

This position requires the following minimum education:

High School Diploma or Equivalent; BA/ BS preferred
 

Work Experience Requirements

Minimum of 1-year work experience required
About STALLERGENES GREER International AG
Stallergenes Greer is an international biopharmaceutical company specialized in the diagnosis and treatment of allergies through the development and marketing of Allergenic Immunotherapy treatments.

Our mission is to offer the full potential of precision medicine to improve the quality of life of people suffering from allergies.

Allergenic Immunotherapy (AIT) is the only treatment for respiratory allergic diseases that allows for a lasting re-education of the patient’s immune system by inducing an increasing tolerance to allergens.

With nearly 1,100 employees worldwide, and production sites in Europe and the United States, Stallergenes Greer offers its medicines in 41 countries.

Would you like to participate in the development of a world expert group in its field, in a dynamic and multicultural environment ? Join our Stallergenes Greer teams !