Patient Experience Concierge
Job Type Full-time
Description: Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent opportunity to take your health care career to the next level in a unique and highly valuable role, or kick it off with a world-class organization in an amazing facility. Vail, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass!), and strong work-life harmony. The Patient Experience Concierge is responsible for providing proactive assistance to patients by providing recommendations for accommodation, transport, and home care services, or any service in which the patient shows interest. Concierge will assist patients with all aspects of their clinic or surgical visit with the goal of providing world-class patient experiences. Concierge will maintain relationships with vendors in the area, must be active in the community and have a good understanding of the local area and all that is on offer. Concierge must be flexible, outgoing and happy to assist with a variety of tasks throughout the day.
Location: Vail, CO
Classification: Full-time, year around non-exempt position with benefits
Compensation: starting at $24/hour depending on experience
Employment Start Date: Spring 2023 *As a condition of employment, The Steadman Clinic requires proof of COVID-19 vaccination of all clinical and non-clinical staff. Welcomes patients and family members in a professional and upbeat manner Answer patient and visitor questions Greet patients and navigate flow Make patients and guests comfortable in waiting room Assists in resolving patient concerns or issues Assist with patient itineraries, including hotel rates and reservations and transport options for patients Provides restaurant, entertainment and activity suggestions for patients and family members Ensure excellent customer service and satisfaction Maintain specific metrics for clinical team utilization, trends of patient requests, as well as any metric Leadership labels necessary to track. Maintain professional relationships with vendors in Eagle, Summit, Pitkin and Garfield counties (i.e. restaurants, transportation services, dog sitting services, delivery services, etc.). Must have a strong ability to solve issues on the spot, use resources available to them, and continue pro-active resolution with empathy through any circumstance. Communicates with clinical and front office staff as needed Communicates with SPRI and Vail Health staff as needed. Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes. Maintain personal commitment to the Steadman Clinic mission and values. Follow policies as established in the Employee Handbook. Attend regular staff meetings and other required meetings. Performs other duties as assigned by supervisor. Requirements Bachelor’s degree preferred 3-5 years’ experience working in customer service, hospitality, travel agency Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills Proven ability to multitask and prioritize Experience of Microsoft Office/Outlook products required. Ability to fluently speak and understand English. Pleasant, courteous telephone manner required and ability to handle frustrated patients. Must be able to handle sensitive and confidential information appropriately and represent the Steadman Clinic in a mature, professional manner at all times. Must be energetic, quality-driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care. Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman-Philippon Research Institute, and hospital personnel.
Benefits: Health Insurance (medical, dental, vision) Company 401k Contribution Basic Life Insurance Short and Long Term Disability Insurance Ski Pass Bonus Available parking
Other
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Salary Description Starts at $24/hour